In what areas can I use my route?
You can check the applicable areas for my route on the service site. However, the route search function can be used anywhere in Japan.
OK
Can I set the charge display of train or bus for either IC card or cash?
The bus or train fare displayed in my route indicates the prepaid card fare. You cannot specify cash.
OK
What devices (versions) are compatible?
Devices with iOS versions 14 and up, and Android versions 8.0 and up are compatible.
OK
Where should I inquire if there are any problems with the app?
Please inquire by e-mail to the offices shown below.
Sending contact email Sending contact email Sending contact email
OK
Can I turn notifications on and off for the app?
You can turn notifications on or off for the app. with your mobile device. (Settings may differ according to the type of device)
iOS:
On your device, go to ‘Settings’ > ‘Notifications’ > ‘my route’ and configure your settings.
Android:
On your device, go to ‘Settings’ > ‘Apps & notifications’ > ‘Notifications’ > ‘my route’ and configure your settings.
OK